www.fastlinkcabling.com
These terms apply to ALL contracts for installation and/or Services,
labor only contracts and materials orders for installation projects provided by Fastlink
(Fastlink Network Cabling Services)
Please read carefully that these terms and conditions do not contain any items for which you are not prepared to agree to
Installation and Labor Only Services:
All installation services are governed by this agreement / policy.
All clients are required to SIGN a formal installation agreement (contract acceptance) prior to Fastlink performing any installation services
for the protection of both parties involved. ALL contracts will be clear as to the services and or materials that will be provided.
This signed contract acceptance shall be faxed to 1-866-852-9779
With the exception of CONTRACT CANCELLATION, CHANGE ORDERS or ADDITIONAL WORK REQUESTS,
the client agrees that electronic mail ( EMAIL) will serve as an accepted means of communication.
ALL verbal conversations MUST be confirmed via email to become part of a contract or the project itself, including
scheduling issues.
24 Hour Cancellation Policy:
ALL contract agreements can be cancelled within 24 hours of Fastlink receiving a signed contract acceptance
via FAX @ 1-866-852-9779 for a COMPLETE release from the signed agreement
Time & Date stamp provided by our electronic fax reception system provider , Efax.
This policy and the provisions of this policy do not apply to installations that are scheduled to begin within a 24 hour period of
the contract acceptance.
A written request to cancel the contract agreement must be received via fax @ 1-866-852-9779
within 24 hours of original fax reception of the signed acceptance.
A FULL refund of any deposit monies provided by the client will be returned AFTER the deposit check has been paid
by their banking institution and the funds have become available for FASTLINK to withdraw.
Refunds will be made in GUARANTEED funds, normally within 14 Days.
If a stop payment order has been placed on any deposit check provided by the client,
the client agrees to pay a $100 fee to cover bank fees that will be incurred by Fastlink.
Contract Cancellation AFTER 24 hour period:
After the 24 Hour cancellation period, an installation or services contract can be canceled by providing a
WRITTEN "Notice of Cancellation" via FAX to 1-866-852-9779 .
There are NO EXCEPTIONS to this policy .
The written "Notice of Cancellation" MUST contain the reason (s) for the cancellation.
A cancellation fee of 25% of the total contract amount will be deducted from any deposit monies received from the
client upon notification of the clients desire to cancel the contract.
This fee is to cover time spent on the preparation of the contract, site visits and procurement of the required materials
to complete the project as outlined in the "Scope of Work" of the installation or services contract.
The 25% may be waived if the management of Fastlink wishes to do so. Circumstances will determine this policy.
In addition to the 25% cancellation fee, the client will also be held responsible for the cost incurred to ship,
return ship and all restocking fees associated with the return of the materials purchased
specifically for their installation or service project from our vendors.
ALL materials are specially ordered for a specific project. This includes cable, patch panels, data jacks, etc.
Upon receipt of a "Notice of Cancellation" from the contracted customer, Fastlink will respond
within 14 days as to any and all fees that will be associated with the contract cancellation.
All fees will be deducted from any deposit received from the client. If a deposit
was NOT received, an invoice will be provided to the client for prompt payment.
DELAY'S
Date Definite Installations are CLEARLY indicated as such within the Installation Proposal / Contract in the "Special Notes" section.
Contracts that do not include a specific start date, will be scheduled based on current work loads and the next available
date that allows for completion of the contracted project from start to finish. Multiple phase projects will be scheduled
according to availability at the time and the needs of the client.
All scheduled installation or service contracts are subject to delay and flexibility is required on BOTH parties involved.
All projects will be completed within a reasonable period of time.
Fastlink reserves the right to delay a project in the event that scheduling conflicts occur.
Construction completion, lease negotiations, real estate closings, material delays, office painting ,among other common reasons,
are accepted reasons for a delay of a cable installation or cable termination ( or final termination & testing of a ) project.
Based on information provided from the client or an associated General Contractor (GC) as to the status of a jobsite, Fastlink
will attempt to work out the most practical time frame to complete the contracted work as quickly as possible regardless of the
originally scheduled start date.
Please be aware that a delay caused by a another scheduled project may effect the scheduling of ALL projects.
We apologize for the inconvenience, however we do our best to work around these types of very common situations
MEDIATION:
In the event of a dispute, the client agrees to seek resolution through private mediation.
Fastlink looks forward to serving YOUR company.
The Fastlink "Terms of Hire / Contract Agreements" policy covering contracts dated 01/01/2003 thru 01/01/2007
